💰 Refund Policy

1. General Philosophy & Scope

At ViViD App Studio, we commit significant engineering hours, server compute, and architecture resources upon the initiation of any project or verification service. This Refund Policy defines the precise conditions under which refunds, credit restorations, or contract terminations are handled for both custom software development and automated SaaS tools.

2. Non-Refundable Discovery & Architecture Phase

For custom web, mobile, and enterprise software engineering projects:

• Initial Discovery Fee: The initial upfront payment allocated toward project discovery, requirement engineering, UI/UX wireframing, technical architecture design, and database structuring is strictly non-refundable once work has commenced.
• Intellectual Property Allocation: This policy exists because our senior architects allocate dedicated time that cannot be recovered. In the event of early termination during this phase, all completed wireframes, technical documentation, and preliminary designs are transferred to the client.

3. Milestone-Dependent Project Refunds

For ongoing software development phases beyond Discovery:

• Approved Deliverables: Once a development milestone (e.g., Frontend Sprint, Backend Integration, Beta Release) has been delivered, reviewed, and approved by the client, the corresponding milestone payment becomes 100% non-refundable.
• Pro-Rata Cancellation: If a client terminates an active contract midway through an uncompleted milestone, billing is calculated on a pro-rata basis based on actual logged engineering hours and completed module percentages. Any surplus advance deposit exceeding the pro-rata calculation will be refunded within 14 business days.
• Failure to Perform: If ViViD App Studio fails to deliver agreed-upon milestone specifications within a mutually agreed grace period (subject to force majeure and client dependency delays), the client is entitled to a full refund of the specific disputed milestone amount.

4. SaaS & Email Verification Credit Refunds

For pay-as-you-go verification credits and subscription tiers on ViViD Email Verifier:

• Unused Credit Packs: If you purchase an email verification credit bundle and experience severe, documented technical non-performance (e.g., complete API outage exceeding SLA limits) within 7 days of purchase, you may request a refund for the remaining unused credits.
• Consumed Credits: Credits that have already been utilized to verify email addresses, query DNS records, or perform SMTP deep handshakes represent consumed server compute and network bandwidth; therefore, consumed credits are non-refundable.
• API Abuse & Violation: No refunds will be issued to accounts terminated or suspended due to violations of our Terms of Service, spamming activities, or attempts to reverse-engineer our verification engines.

5. Process for Requesting a Refund

To initiate a formal refund request, please adhere to the following statutory procedure:

1. Submit a written refund application via email to legal@vividappstudio.in with the subject line: "Refund Request - [Invoice Number / Project ID]".
2. Include comprehensive details of the milestone in question, technical logs (for SaaS claims), and the specific rationale for dissatisfaction.
3. Our accounting and legal compliance team will evaluate the request against project git repositories, delivery timestamps, and server logs within 5 business days.
4. Approved refunds are credited back via the original payment method (Razorpay / Bank Wire) within 10 to 14 business days, subject to standard bank processing timelines.

6. Governing Law & Exclusive Jurisdiction

All determinations regarding refund eligibility shall be made in accordance with the Indian Contract Act, 1872 and the Consumer Protection Act, 2019 (where applicable to corporate entities). Any legal controversy or suit arising from a denied refund claim shall be subject exclusively to the jurisdiction of the competent courts in Mumbai City, Maharashtra, India.